Serving businesses across the Philippines

Your systems stay up. We make sure of it.

We run, secure and automate the technology your business depends on — from the network closet to the cloud tenant to the AI agents now doing the paperwork.

99.98% Measured uptime, last 12 months
< 15 min First response on critical tickets
24/7 Monitoring, patching and on-call

How we start

The first ninety days

Onboarding is where most managed IT relationships are won or lost. Ours is a fixed sequence, and you see the output of every stage.

Assessment

We inventory every device, identity, licence and backup job, then rank what is actually exposed. You get the findings whether or not you sign.

Stabilise

Patching, endpoint protection, MFA and tested backups go in first. Nothing clever happens until the fundamentals hold.

Transition

We take over the helpdesk, document every system in a runbook you own, and agree the SLA in writing.

Improve

Quarterly reviews with real telemetry: what broke, what it cost, what we automate next.

What the numbers look like

99.98% Average client uptime
12 min Median first response
68% Resolve first touch
15 yrs Keeping systems live
The iConnect Technologies team at work in the Cebu office
iConnect HQ · Avenir Bldg, Cebu City

Behind the uptime

Real people, in one Cebu office

This is where it happens — a close-knit team running, securing and building the technology our clients depend on. When you call, you reach the people you can see here, not a queue on the other side of the world.

Sectors

Environments we already know

We work best where uptime is contractual and compliance is audited.

  • BPO & contact centres
  • Financial services
  • Healthcare & clinics
  • Logistics
  • Manufacturing
  • Education
  • Legal & professional services
  • Retail & e-commerce

Client proof

What operations leaders say

We moved three sites and 240 seats without a single lost shift. The part that mattered was the runbook they left behind — our own team can read it.

Operations Director
Contact centre group

Their assessment found licences we had been paying for since 2019. It covered the first year of the contract before any of the security work started.

Finance Manager
Logistics company

A phishing attempt got through to two mailboxes on a Sunday. It was contained before Monday, and we had the written timeline by Tuesday.

IT Manager
Regional healthcare provider

Contact

Tell us what you need

Send the short version and we will come back the same working day.

Start with the assessment

Two weeks, no obligation. You get a written risk register, a licence and cost review, and a remediation plan you can execute with us or without us.