Workflow Automation
Sigla
Sigla is an AI-powered virtual operations manager built for a 24/7 BPO. It replaced manual supervision across three shifts with intelligent automation — giving leadership real-time visibility into every shift, task and team member, without a single status meeting.
The challenge
Running Morning, Mid and Night shifts meant leadership had no reliable way to know what was happening outside business hours: no real-time visibility into night activity, time lost chasing status updates, tasks missed with no early warning, and no objective measure of staff productivity. Decisions were made on gut feel rather than data.
The solution
Sigla runs 24 hours a day with no human intervention. Staff see their prioritised tasks at login and update status in real time, and a live dashboard reflects every change. Before each shift ends, staff submit a structured end-of-day log, which Sigla's AI reviews — grading work quality, estimating productive hours, and automatically asking clarification questions when a log is vague. Every hour an overdue scanner flags any missed deadline and alerts the manager instantly, and each shift closes with an automated summary — no meeting required.
- Real-time task board
- AI end-of-day log review & grading
- Hourly overdue scanner + instant alerts
- Automated shift summaries
- Weekly AI performance grades
Results & impact
- Management overhead from manual follow-ups eliminated entirely
- Night-shift activity fully visible to leadership without any manual reporting
- Overdue tasks flagged within an hour instead of being discovered the next day
- Staff performance graded objectively every week — no subjective assessment
- 3× faster issue detection
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