Workflow Automation

Sigla

Your team's virtual operations manager

Sigla is an AI-powered virtual operations manager built for a 24/7 BPO. It replaced manual supervision across three shifts with intelligent automation — giving leadership real-time visibility into every shift, task and team member, without a single status meeting.

24/7AI monitoring
100%Shift visibility
0Status meetings
11Daily AI alerts

AmeeraTel AI BPO · Philippines Live in production

The challenge

Running Morning, Mid and Night shifts meant leadership had no reliable way to know what was happening outside business hours: no real-time visibility into night activity, time lost chasing status updates, tasks missed with no early warning, and no objective measure of staff productivity. Decisions were made on gut feel rather than data.

The solution

Sigla runs 24 hours a day with no human intervention. Staff see their prioritised tasks at login and update status in real time, and a live dashboard reflects every change. Before each shift ends, staff submit a structured end-of-day log, which Sigla's AI reviews — grading work quality, estimating productive hours, and automatically asking clarification questions when a log is vague. Every hour an overdue scanner flags any missed deadline and alerts the manager instantly, and each shift closes with an automated summary — no meeting required.

  • Real-time task board
  • AI end-of-day log review & grading
  • Hourly overdue scanner + instant alerts
  • Automated shift summaries
  • Weekly AI performance grades

Results & impact

  • Management overhead from manual follow-ups eliminated entirely
  • Night-shift activity fully visible to leadership without any manual reporting
  • Overdue tasks flagged within an hour instead of being discovered the next day
  • Staff performance graded objectively every week — no subjective assessment
  • 3× faster issue detection

Built with

FastAPI (Python 3.11) MySQL React + Vite React Native + Expo Celery + Redis Firebase FCM PythonAnywhere

Want something like this for your business?

We build AI and automation designed around your own workflow. Tell us the problem and we will scope it.